Understanding the operations performance objectives will help the managers to better control the company’s performance, and guide the managers to develop the company’s sources to be appropriate for the long-term strategy. With a continuous review of the objectives, a car audio supplier can maintain the competitive edges in the industry.
To classify the operations performance objectives of a car audio supplier, the first thing is to identify the stakeholders of the operations. This group of people may have an impact or an interest in the operation, and may also be influenced by the operations performance. These shareholders can be either internal or external.
The internal groups can be as simple as the production line workers who are actually making the car stereo products, or the designers who spend most of their time on the functional development of a car radio. Employees in the marketing team and administration team are also part of the internal groups.
On the other hand, the external stakeholders include shareholders of the company, the society and the community groups. Some other external groups may have a direct business relationship with the company, such as the customers who buy the auto radio products, the suppliers who provide spare parts of a car audio, etc.
The operations performance objectives of a car audio supplier are supposed to be applied to stakeholder groups, to meet their satisfaction to some degrees. In terms of the internal perspective, a car stereo company has a responsibility to provide a good working environment for its own staffs, such as the continued employment, better working conditions, the fair pay and personal development. In an external perspective, a car radio supplier aims at satisfying its customers’ requirements, such as appropriate products or services, dependable and fast delivery, consistent quality, acceptable prices and flexibility. The suppliers as an external groups are also important. An auto radio supplier is supposed to help its suppliers to improve the services they involved.